Better Housing Better Health, Energy Support in Oxfordshire
The Better Housing Better Health (BHBH) service is provided by the National Energy Foundation (NEF) across Oxfordshire and other locations in the south of England. Delivering advice and support to residents to help them stay warm and healthy in their homes, the service has been running since 2013. In 2022, home visits were introduced into the service with the aim of better supporting residents and tailoring advice more closely to their needs.
For this research, completed in 2024, we conducted a set of qualitative interviews with 13 householders who have received support from BHBH and with 13 stakeholders who have been involved in the delivery of the service or worked in the wider network of support organisations in Oxfordshire. We also referred to transcripts from BHBH delivery meetings. These provided a window on the prior development of BHBH, shed light on the challenges faced by the staff team, and helped to inform the design of the interview question guides. The project report includes a set of headline findings and a conceptual diagram with which to understand service delivery and impacts.
Read the final project report.
Funder: Oxfordshire County Council
Team: